Terms and Conditions | ChiliLovers

Last updated: 5 November 2026

1. Prices and payment

All prices are shown in euro (EUR) and include Swedish VAT. Shipping is not included in the price of the goods. It is shown separately in the checkout before you pay. The total shown in the checkout is the amount you pay us.

You pay through Kustom Checkout. The payment methods available depend on your country and your order, and are shown in the checkout. The payment is handled by Kustom and its partners, and their own terms and privacy notice apply to the payment. Any credit check, fee or interest connected to a payment method is described in the checkout before you confirm your order.

2. Order and order confirmation

After you have placed your order, we send an order confirmation to the email address you gave us. When your order is dispatched, we send a delivery confirmation.

We may correct obvious price and text errors. If an item you have ordered is out of stock, we will contact you and refund any amount you have paid for that item.

3. Delivery

We deliver with PostNord. Shipping costs are shown in the checkout, and delivery information is set out in our Shipping Policy. Unless we have agreed another delivery time with you, we deliver without undue delay and no later than 30 days after you placed your order.

We are responsible for the goods until you, or someone you have named to receive them, have them in your possession. If your order has not arrived, please contact us at kundtjanst@chililovers.nu.

4. About our seeds

Our seeds come from isolated plants, but we cannot say with complete certainty that open pollination has not occurred.

Seeds should be stored cool, dry and dark. Shelf life is normally about 2 years with correct storage, and often longer.

Seed is a living product. Germination is affected by factors such as soil, temperature, light and watering. Germination time varies, and some varieties can take up to 3 months to germinate. Pictures are for illustration.

None of this limits your statutory rights. Please see section 6.

5. Right of withdrawal

You have the right to withdraw from your purchase within 14 days, without giving a reason. The 14 days start on the day you, or someone you have named to receive the goods, receive them. If your order arrives in several deliveries, the 14 days start on the day you receive the last delivery.

You can withdraw in either of these ways:

Use our withdrawal function. The link “Withdraw from contract here” is in the footer of every English page and goes to https://chililovers.nu/en/withdraw/. Enter your name, your order number and the email address for the receipt, and press “Confirm withdrawal”. We send you a receipt by email with the date and time we received your message. The receipt only confirms that we have received your message. It does not mean that we have accepted the withdrawal.
Send us a clear statement by email to kundtjanst@chililovers.nu. You can use the model withdrawal form in our Returns and Refund Policy, but you do not have to.

To keep the deadline, it is enough that you send your message before the 14 days have passed.

How to return the goods, who pays for the return and how we refund you is set out in our Returns and Refund Policy.

6. Complaints and your statutory rights

Goods must conform to the contract. We are liable under the statutory guarantee of conformity. Under Swedish law you can make a claim for a defect that appears within three years of delivery. Please tell us within a reasonable time after you noticed the defect. A complaint made within two months of noticing it is always in time.

If an item is damaged, defective or not what you ordered, please contact us at kundtjanst@chililovers.nu. Please attach pictures and a description. We will put it right by replacing the item or refunding you, or in another way the law provides.

Nothing in these terms limits the rights you have as a consumer under mandatory consumer protection law, including the law of the country where you live.

7. Personal data

We use your personal data to handle your order, delivery and customer service, and we share it only with parties we need to, such as Kustom for payment and PostNord for delivery. Our Privacy Policy explains this and your rights.

8. Marketing

The English shop has no newsletter sign-up, and we do not send marketing emails to customers of the English shop.

9. Cookies

Our Privacy Policy explains how we use cookies.

10. Disputes and governing law

If you are not satisfied, please contact us first at kundtjanst@chililovers.nu, and we will do our best to solve the problem.

If we cannot agree, you can take the dispute to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN), Box 174, 101 23 Stockholm, Sweden, https://www.arn.se. ARN is a public body that handles complaints from consumers against Swedish businesses. Its procedure is in writing and its decisions are recommendations. ARN has its own rules, for example on value limits, language and time limits, which you can read on its website.

You can also get free advice from the European Consumer Centre in your country. A list of consumer dispute resolution bodies in the EU is published by the European Commission at https://consumer-redress.ec.europa.eu/dispute-resolution-bodies.

You always keep the right to take the matter to court.

Swedish law applies to these terms. This does not take away the mandatory consumer rights you have under the law of the country where you live.

11. Changes to these terms

We may update these terms. The terms published when you place your order are the terms that apply to that order.

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